More specific guides · Taiwan Worker Guide
Before calling 1955 in Taiwan: prepare these facts
A short checklist before contacting 1955: identity, location, employer, agency, timeline, proof, and the main question.
Prep card
Before asking an agency or calling 1955, write these facts down.
This is not an official form. Use it to organize the facts so the problem is easier to explain.
- Name as shown on ARC or passport
- ARC or passport number
- Work address or incident location
- Employer and agency name
- Date and time of the incident
- Money amount, document, or fee involved
- Proof: payslip, bank transfer, photos, contract, LINE messages
Keep original files and write a short timeline before calling.
Official source + Taiwan context
Use official sources to check rights, then use this page to explain the case.
Official pages give rules and help channels. Taiwan Worker Guide turns them into short steps, proof to keep, and Taiwan terms people actually use.
Salary not paid
- Official channel
- 1955 can be used for questions about labor contracts, wages, work hours, occupational injury, and broker fees.
- Taiwan note
- Salary problems in Taiwan usually need payslips, bank transfers, work schedules, time records, and LINE messages so dates and amounts are clear.
Need to change employer
- Official channel
- For disputes, unreasonable treatment, or personal infringement, 1955 can forward complaints to local labor bureaus or police.
- Taiwan note
- Before changing employer, write the reason, deadline, who holds documents, and whether there were threats or pressure to sign.
ARC or work permit expiring
- Official channel
- The WDA portal provides migrant worker rights information, applications, transfer queries, forms, regulations, and multilingual materials.
- Taiwan note
- For ARC or work permit issues, focus on expiry date, application proof, who is handling it, and written messages from agency or employer.
Injured at work
- Official channel
- 1955 covers occupational injury consultation and can provide legal aid information or protection referral.
- Taiwan note
- Work injuries need diagnosis, receipts, location photos if safe, witness names, and a note explaining how the injury happened at work.
Agency fee looks wrong
- Official channel
- 1955 can answer broker fee questions and point workers toward consultation or complaint channels.
- Taiwan note
- For agency fees, the key facts are fee name, amount, date, receipt, and who asked for payment.
Need a doctor or interpreter
- Official channel
- 1955 provides live interpretation for medical visits, office matters, work, and daily life needs.
- Taiwan note
- Before seeing a doctor, prepare ARC, NHI card, symptoms, medicine, allergies, and one short sentence about the condition.
Related situations
First steps
Prepare your name, contact number, location, employer or agency name, main problem, dates, proof you have, and one main question you need answered.
Salary not paid
Check the pay date, record work hours, keep payslips, and call 1955 if your employer or agency does not answer clearly.
Read guide ProcessNeed to change employer
Changing employer usually needs an official process. Do not leave work without documenting the reason and getting advice first.
Read guide UrgentARC or work permit expiring
Document deadlines matter. Check the expiry date, ask for written renewal status, and do not wait until the last day.
Read guide UrgentInjured at work
Get medical care first. Record time, place, witnesses, and how the injury happened before settling any claim.
Read guide CheckAgency fee looks wrong
Ask for a fee breakdown and receipt. Do not pay extra charges without clear written proof.
Read guide HelpNeed a doctor or interpreter
1955 provides information and live interpretation for medical visits, office matters, work, and daily life needs.
Read guideMake the 1955 call clearer
- Start with one main issue: salary, documents, employer, agency, injury, or hospital help.
- Write a short timeline with dates, place, names, and proof already saved.
- Prepare the main question before calling so you do not forget when nervous.
Common Taiwan Chinese terms
Common questions
Before calling 1955 in Taiwan: prepare these facts: where should I start?
Prepare your name, contact number, location, employer or agency name, main problem, dates, proof you have, and one main question you need answered.
Can 1955 help?
Free 24-hour hotline for migrant workers, employers, and agencies. Official services include consultation, complaints, legal aid information, protection referral, and interpretation.
What proof should I keep?
Keep Employment contract, Payslip or bank transfer record, Work schedule photo, Messages from employer or agency, Contract, ARC and work permit, Agency messages, Proof of unfair treatment. Write down dates, names, amounts, and what was said.
Official source desk
Use this site to organize the facts, then check the official channel.
The WDA runs the Foreign National Labor Rights Portal. 1955 serves migrant workers, employers, and agencies for consultation, complaints, legal aid information, shelter referral, and live interpretation.
- 1955 is a free 24-hour hotline from mobile phones, landlines, and public phones.
- Consultation covers labor contracts, wages, working hours, occupational injury, and broker fees.
- For labor disputes, unreasonable treatment, or personal infringement, 1955 can forward complaints to local labor bureaus or police.